customer support specialists ( Temporary wfh)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
Functional Overview:
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with ZOHO software.
Duties and Responsibilities:
Respond to customer queries in a timely and accurate way email.
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or
impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Minimum Competencies:
Multi-tasking abilities.
Excellent communication and problem-solving skills
Additional Information
Work Schedule:
Full-Time
8:00AM to 5:00PM - US Time
Work Location
Officebased - Alabang Site
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Alabang, Muntinlupa City
Temporary
Full-time