Customer support specialistZendesk
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 17/11/2023
Deadline: 09/12/2022
Job Description
As a result of our growing Finance Shared Services team, we're now seeking Revenue Operations Customer Support Specialists to join our highly engaged Manila team. You'll be responsible for the review and process of high volume ticket inquiries through the partnership with go-to-market operations and other functional teams while customer satisfaction is our top priority.
In such a constantly evolving environment such as ours, it's crucial that you should be organized, detailed, have the ability to work independently, and be a quick learner. This is a superb opportunity to join an exciting, high-growth company at the ground level.
What you will be doing
Triages tickets to correct and accurate buckets of FinOps squads.
Process high volume tickets (straight forward topics) scope every day based on existing policies and procedures.
Escalates or re-assigns tickets to proper channel for timely resolution and final closure of tickets.
Work closely with customer and stakeholder teams to identify customers' requirements and provide solutions.
Manages the Individual Productivity daily ensuring that tickets are processed at agreed SLA' and expected quality.
Establishes and maintains effective and collaborative working relationships with different functional teams.
Participates & supports continuous improvement initiatives by providing ideas/difficulties/recommendations during data gathering.
What you bring to the role
1+ year of experience in Customer Support Billings/Operations. Business to Business (B2) customer support experience is helpful.
Effective interpersonal skills and english communication skills.
Experience in back office operations process and procedures.
Energetic and dedicated and amenable to work at different working shifts.
Can work independently and meticulously.
Ability to cope with changes in policies, rules and procedures.
Experience with Zuora/Salesforce would be great.
Experience in a SAAS subscription billing and/or ticket instance a plus.
What you can expect
Competitive Salary
Attractive Retirement Benefit
Medical and Life Insurance upon employment
20 days Annual Vacation Leaves
Flexible (Hybrid/ Remote) work environment with WFH equipments provided
Interested? Send your resume today, we are excited to hear from you!
#LI-MJ1
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences - and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .
For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.
For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.
Zendesk
As a result of our growing Finance Shared Services team, we're now seeking Revenue Operations Customer Support Specialists to join our highly engaged Manila team. You'll be responsible for the review and process of high volume ticket inquiries through the partnership with go-to-market operations and other functional teams while customer satisfaction is our top priority.
In such a constantly evolving environment such as ours, it's crucial that you should be organized, detailed, have the ability to work independently, and be a quick learner. This is a superb opportunity to join an exciting, high-growth company at the ground level.
What you will be doing
Triages tickets to correct and accurate buckets of FinOps squads.
Process high volume tickets (straight forward topics) scope every day based on existing policies and procedures.
Escalates or re-assigns tickets to proper channel for timely resolution and final closure of tickets.
Work closely with customer and stakeholder teams to identify customers' requirements and provide solutions.
Manages the Individual Productivity daily ensuring that tickets are processed at agreed SLA' and expected quality.
Establishes and maintains effective and collaborative working relationships with different functional teams.
Participates & supports continuous improvement initiatives by providing ideas/difficulties/recommendations during data gathering.
What you bring to the role
1+ year of experience in Customer Support Billings/Operations. Business to Business (B2) customer support experience is helpful.
Effective interpersonal skills and english communication skills.
Experience in back office operations process and procedures.
Energetic and dedicated and amenable to work at different working shifts.
Can work independently and meticulously.
Ability to cope with changes in policies, rules and procedures.
Experience with Zuora/Salesforce would be great.
Experience in a SAAS subscription billing and/or ticket instance a plus.
What you can expect
Competitive Salary
Attractive Retirement Benefit
Medical and Life Insurance upon employment
20 days Annual Vacation Leaves
Flexible (Hybrid/ Remote) work environment with WFH equipments provided
Interested? Send your resume today, we are excited to hear from you!
#LI-MJ1
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences - and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .
For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.
For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.
Zendesk
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Manila City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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