Customer support specialistKalibrr Remote

With our global footprint and hyper growth, one of Snappr's top priorities is to grow the quality of our Customer Support. As an Incident Response Specialist, you will be challenged to handle concerns or high priority escalations of customers in a prompt and professional manner to maintain good customer relationships. Your impact on communicating and exemplary customer service will be the lifeblood that powers Snappr's explosive growth and enables our consumers and enterprise clients to access on-demand photography worldwide.
What you'll do:
Manage and resolve high priority customer and partner escalations
Suggest action plans to avoid repetition of escalations
Provide consistent customer service satisfaction that would ensure repeat customers
Calibrate with the Incident Response Team Lead to improve Snappr's internal processes for escalation management
Excellent proficiency in written and spoken English
At least 6 to 8 years experience of working in customer support, preferably as part of escalations or conflict management team
A "let's get it done" mindset
The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
Experienced customer support specialist handling concerns or high priority escalations of customers
Should be amenable to working Graveyard or rotating sched given the 24/7 nature of the operations.
Performance Bonus
Entry Level / Junior, Apprentice Customer Service Information Technology / IT 3 openings Bachelor's degree graduate
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time