Customer support specialist (voice)ECE Consulting Group

Job Description:
ECE Contact Centers - Manila is hiring for the position of Customer Support Specialist. In this role, you will be responsible for providing exceptional customer relations support for our client. As a customer support specialist, your role is not only to help our client's customers with issues they encounter but to make every customer's experience with support an exceptional one. You will demonstrate a true passion for serving customers while resolving their issues. Customer support specialists will respond to client calls with professionalism and care.
Key Responsibilities:
Provide timely responses to client calls
Approach issue resolution with efficiency, empathy, and professionalism
Demonstrate a true passion for serving customers and resolving issues
Creatively and proactively drive continuous improvements that lead to delighted customers/service
Ensure client files are accurate and updated
Ensure all interactions are held with the highest level of confidentiality
Qualifications:
Strong verbal communication skills
With at least 1 year of customer support experience, preferably in a BPO/call center setting
Ability to defuse client anxiety through exceptional customer service techniques/skills
Ability to think critically and apply problem-solving skills to resolve issues
Must be self-motivated, act independently, and know when to escalate issues
Requirements:
Must have a minimum of 1-year of voice experience in a customer support role
Must be willing to work in Makati City
Must successfully pass a background check
Must successfully pass a medical health screening check
Technical Background is a plus!
Other Details:
Shifting Schedule (work week mayincludethe weekend - Sat/Sun - and holidays)
Opportunity for weekly and monthly incentives
Screening and interviews will be conducted virtually. Shortlisted applicants will be contacted for the initial interview schedule and related details.
Job Posted by ApplicantPro
ApplicantPro

Makati City, Metro Manila
₱28,000 per month
Permanent
Full-time