Customer support specialist (spanish speaking)Coda Payments

What we do
Coda Payments (https://www.codapayments.com/) helps game developers and publishers like Riot Games, Tencent, Garena, EA, Moonton, and other leading digital content providers to monetize their products in places where credit and debit cards aren't widely used. We establish partnerships with a wide range of alternative payment channel operators who make it possible for customers to pay in other ways: paying cash at retail, using a mobile wallet, making a bank transfer, or redeeming a prepaid card.
Coda also allows publishers to accept payments through these various methods on their own website or at our gaming e-commerce site - codashop.com.
Working at Coda
Life at Coda is fast-paced, challenging, and fun. As a rapidly growing global company, we're always looking to step up and adapt to changes quickly; there is never a dull day at Coda.
We make things happen in the most impactful and effective manner. If you are always eager to initiate new ideas, hungry to contribute more, derive satisfaction from team wins rather than individual ones, and value integrity, you will fit perfectly into the Coda team!
CodaPayments is a service-oriented company, and our customer support team is our key interface with customers, so your role is extremely important for us and the customers.
Responsibilities
Ensure that our customers have a great experience using our service by responding to their questions via SMS, e-mail, Facebook, CRM, and any other way that customers might think of to get in touch with us.
Liaise with our mobile operator, Merchants and other partners as required to help quickly resolve any problems that customers have using our service.
Perform marketing activities with close collaborations with our marketing team.
Assist to conduct and carry out transaction tests to identify any potential issues of payment channels
At least 2 years experience in customer-focused role (service, hospitality, call centre, etc.)
Positive personality and attitude
Flexible to changes and has sense of urgency
Excellent problem-solving skills
Time management skills
Good communication skills in Spanish, Tagalog and English
We are an equal opportunity employer and do not discriminate based on gender, race, age, religion, disability, or other local protected class. We are committed to cultivating an inclusive environment for all employees, and we welcome the diversity that you will bring!
If you are looking for a rapid-growth environment and great teams to work with, you should apply now.
We are sorry to inform you that only shortlisted candidates will be notified as we may be overwhelmed by the number of applicants coming into our system; hence if you do not get a reply from us - don't give up on us just yet!