Customer Support RepresentativeBTCPower Cebu Inc.

Job Qualifications
Educational Background: Any college graduate or college level (undergraduate) is acceptable.
Experience: Two (2) years related experience in customer support and customer relation
Knowledge, Skills and Attitude
Strong communication skills both in verbal and written
Have basic knowledge of customer support or customer relation functions
Possesses good organization skills, pro-active, assertive and goal-oriented
Good interpersonal and communication, decision making, reasoning, problem solving, planning and analytical skills
Can work under pressure and handle multiple tasks, enforce deadlines
Able to work independently with less supervision
Can maintain accurate and details records
Good team player
Job Descriptions
Interact with customers daily, responding to their questions and guiding them to the appropriate service and solution.
Ensures to log the received call and solutions recommended correctly into the database for tracking and record traceability and reliability.
Responsible in implementing and maintaining customer service procedures and policies and provide recommendation to continually improve the service.
Ensures that all customer inquiries are satisfactorily answered, resolved and closed within agreed time scales.
Participate and sustain in making a positive team environment displaying a high level of motivation and excellent team spirit.
Prepares and submits related reports to Customer Support Assistant Manager as required and needed.
Assists in other projects or tasks assigned or delegated by the Customer Support Assistant Manager.
Experience:
Customer Support Representative: 1 year (Preferred)
Education:
Senior High School (Preferred)
Language:
English (Preferred)
Tagalog (Preferred)
Work Remotely:
Temporarily due to COVID-19