Customer support representative | tier 1EMAPTA PHILIPPINES INC.

Our client is Hyper Networks. A company that offers broad range of IT services including desktop management, backup and disaster recovery, cybersecurity, cloud migration & management, and incident management.Job Summary
A Hyper Networks Customer Support Representative excels in answering questions on products and services, accurately collecting relevant information, swiftly and precisely resolving basic issues, and deftly managing hand-offs to other team members when necessary. As a CSR, you will investigate issues that arise and address them in ways that drive increased customer satisfaction.
Role & Responsibility
Managing incoming calls and accurately collecting information
Quickly identifying customer needs
Building positive relationships with customers
Resolving complaints, following up on resolutions, and addressing basic issues
Following procedures and policies
Required Skills
High school diploma or equivalent
Experience in customer service
Impressive telephone etiquette
Ability to be trained on use of central ticking system
Ability to troubleshoot problems, isolate variables, and drive resolution
Excellent listening, communication, and writing skills
Ability to calmly manage challenging or charged situations
Desired Skills
Previous customer support experience
Strong computer and typing skills, very comfortable with web-based applications and navigation between tools
Personal & Team Attributes & Behaviors
Eager to receive feedback and improve
Demonstrates trustworthiness and integrity
Considers the impact of own decisions on own group
Resolves misunderstandings and difficulties with others
Helps build team spirit and is eager to be part of team event
What is in store for you:
Collaborative team culture in a dynamic working environment
Stunning office space in any EMAPTA sites
HMO coverage plus 1 dependent upon hire
20 Leave credits consumed at your discretion with up to 5 days commutable to cash
Talent engagement & development programs