Customer Support Representative - Pasig, Makati, Taguig or within Metro ManilaJWAY GROUP PHILIPPINES, INC.
Workplace: Pasig
Salary: Apply
Work form: Full time
Posting Date: 09/11/2025
Deadline: 21/10/2020
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Description
Job Summary:
Are you up for a challenge? We are looking for highly motivated and talented professionals with strong work ethics that can deliver exceptional customer service to our clients. You are expected to provide daily customer support and utilize your problem-solving skills in supporting end-users, client and customers of JWay's client.
Job Responsibilities:
• Provide daily support to end-users, clients, and customers, including answering questions, analyzing
problems, and quickly coming up with a solution to resolve issues and tickets through phone, chat or
e-mail.
• Communicate effectively with end-users, colleagues, and other resource teams to quickly resolve
issues.
• Maintaining daily records of customer interactions, reported issues, customer support activities, and
completed solutions along with any further follow-ups or action required of other resource teams or
repair personnel.
• Increase product knowledge by reading materials like modules, training manuals, available records,
and attending seminars, conferences, and training when possible.
• Scrumming backlog tickets and addressing to proper resource teams to quickly resolve and close
tickets.
• Continuous collaboration with clients and other resource teams to establish goals and objectives for
providing better and excellent customer service.
• Create and implement new processes to improve efficiency and meet customer satisfaction while
keeping costs down.
Qualifications:
• Graduate of any vocational or diploma course or completed at least 2 years in college.
• Strong communication skills for both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to stay calm and professional in all circumstances
• Preferably with 1-2 years related experience in a BPO company/ industry.
• Preferably with a customer support background.
• Open to fresh graduates
• Willing to be assigned within Metro Manila
Data Privacy Consent
By submitting your application for this job, you are authorizing JWay Group to: a) collect and use your personal data, and to disclose such data to any third party with whom JWay Group or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with JWay Group or its clients; and b) retain your personal data for consideration of future job opportunities (where applicable for relevant unsuccessful job applicants).
Requirements
Minimum education level: Vocational
Years of experience: 1
Availability for travel: No
Availability for change of residence: No
Job Summary:
Are you up for a challenge? We are looking for highly motivated and talented professionals with strong work ethics that can deliver exceptional customer service to our clients. You are expected to provide daily customer support and utilize your problem-solving skills in supporting end-users, client and customers of JWay's client.
Job Responsibilities:
• Provide daily support to end-users, clients, and customers, including answering questions, analyzing
problems, and quickly coming up with a solution to resolve issues and tickets through phone, chat or
e-mail.
• Communicate effectively with end-users, colleagues, and other resource teams to quickly resolve
issues.
• Maintaining daily records of customer interactions, reported issues, customer support activities, and
completed solutions along with any further follow-ups or action required of other resource teams or
repair personnel.
• Increase product knowledge by reading materials like modules, training manuals, available records,
and attending seminars, conferences, and training when possible.
• Scrumming backlog tickets and addressing to proper resource teams to quickly resolve and close
tickets.
• Continuous collaboration with clients and other resource teams to establish goals and objectives for
providing better and excellent customer service.
• Create and implement new processes to improve efficiency and meet customer satisfaction while
keeping costs down.
Qualifications:
• Graduate of any vocational or diploma course or completed at least 2 years in college.
• Strong communication skills for both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to stay calm and professional in all circumstances
• Preferably with 1-2 years related experience in a BPO company/ industry.
• Preferably with a customer support background.
• Open to fresh graduates
• Willing to be assigned within Metro Manila
Data Privacy Consent
By submitting your application for this job, you are authorizing JWay Group to: a) collect and use your personal data, and to disclose such data to any third party with whom JWay Group or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with JWay Group or its clients; and b) retain your personal data for consideration of future job opportunities (where applicable for relevant unsuccessful job applicants).
Requirements
Minimum education level: Vocational
Years of experience: 1
Availability for travel: No
Availability for change of residence: No
Other Info
Pasig, National Capital Region · 21 September (updated)
Work type
Full Time
Work type
Full Time
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JWAY GROUP PHILIPPINES, INC.
About the company
JWAY GROUP PHILIPPINES, INC. jobs
Pasig, National Capital Region · 14 September (updated)
Position Customer Support Representative - Pasig, Makati, Taguig or within Metro Manila recruited by the company JWAY GROUP PHILIPPINES, INC. at Pasig, Joboko automatically collects the salary of Apply, finds more jobs on Customer Support Representative - Pasig, Makati, Taguig or within Metro Manila or JWAY GROUP PHILIPPINES, INC. company in the links above
About the company
JWAY GROUP PHILIPPINES, INC. jobs
Pasig, National Capital Region · 14 September (updated)