Customer support officer - cebu/manilaQBE Insurance

Primary Details Time Type: Full time Worker Type: Employee Provide customer service via phone calls & answer customer, Underwriter and/or agency's questions regarding product, process, policy. May handle multiple processes. Responsible for supporting business areas by operating switchboard and connecting callers to the appropriate person, answer various billing inquiries and resolve issues with regards to billing questions in a timely manner. Primary Responsibilities Ensure policies are followed and refer/escalate where appropriate Comply on provided legislations, industry codes, company policies and procedures. 100% Regulatory Compliance to the laws set by Region's Government Body such as State Insurance Regulated Authority (SIRA) and Road and Maritime Service (RMS) 100% Compliance to mandatory general insurance requirements such as reading out Duty of Disclosure. 100% Compliance to security in handling credit cards by using Secure Pause. 100% Compliance to Privacy and Confidentiality Agreement. Establish and maintain a good working relationship with stakeholders Cooperate with other functions to answer customer/agency's questions regarding product, process, policy etc. Consistently open minded, professional, polished, posed, and positive demeanor Process all calls related to product, process and policies and accomplish all reports as required to support multiple products in the said line of business Process all emails related to product, process and policies and accomplish all reports as required to support multiple products in the said line of business Properly assess completeness of documents received and provide solutions of incomplete Effectively manage premium objection when handling policy renewal of existing customers without risk of negatively impacting QBE brand. Provide new quotes to new business customers without risk of negatively impacting QBE brand Provide personalized and quality service to meet the expectations of internal and external customers Understand customer needs and goals an actively look for ways to meet them Follow agreed upon scripting to ensure customer intention is understood Ability to answer multiple lines, and accurately direct callers to minimize wait time. Route calls to appropriate end location as per procedures in a timely fashion. Answer basic questions about the company for callers who don't need to be transferred to another extension. Communicate information in a clear, well-organized, and professional manner. Preferred Competencies/Skills Excellent verbal and written communication skills Analytical and Problem solving skills Client relationship management skills Effective planning skills and time management Ability to quickly master the use of multiple IT applications (i.e. Guidewire, ANUBIS) Keen to details Administration and Organisation Skills Preferred Experience call center experience within the insurance and/or banking industry; billing experience and increasing level of responsibility Preferred Knowledge Excellent customer service focus Proficiency in MS tools Basic knowledge on Insurance is preferred How to Apply: To submit your application, click 'Apply' and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
foundit

Manila City, Metro Manila
Permanent
Full-time