customer support lead fulfillment CoordinatorDemand Science Team Philippines, Inc.

We are Demand Science, a global company which never stops innovating in our mission to provide the healthiest and most predictive global B2B data and intelligence for our customers. Our clients include sales and marketing professionals at global companies. Excellent execution is in our DNA. We provide innovative AI-analytics merged with enriched data to identify your next in-market prospects and customers at scale. In 2021, Demand Science announced its inclusion in the Inc. 5000 list as one of the fastest-growing private companies in America. The Boston Business Journal named us as a "2021 Best Places to Work" and a Fast 50 company for 6 consecutive years. We love what we do and are looking for interesting, independent thinkers and doers who can help continue to shape the culture of our forward-looking company.
Essential Job Functions "What You'll Do": Lead Fulfillment Coordinator serves as a link between channel sources and the department to communicate and resolve issues and/or concerns on campaign fulfillment. The day-to-day duties will include but are not limited to planning, monitoring, and preparation of production orders. Coordinate lead statuses and replacements to sources; compile and upload lead files to and from internal systems and other 3rd party platforms. Perform coordination duties and maintain all work instructions and orders.
Daily Management of Leads
Ensuring accurate and successful lead qualification and delivery thru file extract and direct post into client CRM
Extract, QA and deliver lead files to clients on schedule
QA and import lead files received from partner sources
Daily review of unqualified leads including QA before pulling lead files and correcting/updating data when needed.
Lead replacements and returns are coordinated accordingly with Partner Management and Demand Generation Team
Coordinates with Lead QA Researcher Team and Client Experience Managers to follow up unprocessed leads.
Review orders for shortages; communicate shortages to respective sources
Collaborate and communicate with other departments to ensure campaign's order fulfillment.
Essential Qualifications "What You'll Need":
Bachelor's Degree in appropriate field of study or equivalent work experience
At least 1-3 years client services experience in the media, advertising, or lead generation business.
Has experience on Project Management in the B2B industry (preferably Outbound)
Average Knowledge in Microsoft Office, especially with Excel.
Analytical know-how
Ability to complete work on schedule (Monday - Friday, 9:00PM-6:00AM)
TEMPORARY WORK FROM HOME SET-UP
Demand Science is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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Demand Science Team Philippines, Inc.

Davao City
Temporary
Full-time