Customer support headFirst Metro Securities Brokerage Corporation

Job Purpose:
Ensures timely and effective performance of the customer support unit
Responsibilities:
Effectively handles and manages all customer-related concerns such as inquiries, request, and complaints.
Provides assistance to customer in resolving concerns and refers it to the approriate senior officers on more complex issues
Ensures that all customer records are properly maintained and filed
Closely coordinate with other departments to ensure successful resolution of customers' concerns.
Studies and recommends process enhancements to improve customer service levels
Maintains and provides MIS on customer support related issues Senior Management's guidance and plans
Supervises and motivates customer support associates and officers to perform their best
Complies with internal and external policies and regulations
Performs other duties and responsibilities that may be assigned from time to time
Education: College graduate of a four-year course in marketing management, management engineering, applied economics, advertising and public relations or related field
Experience: 4-8 years experience in customer service with at least 2 years as a manager in customer service in a related sector. Advertising, strategic planning, market research, and market management with supervisory responsibility is an advantage.
Knowledge: Basic understanding of the stock market, marketing and management principles
Skills: Possesses leadership qualities, must have good judgement, temperament/dispostion, attentive listener, excellent written and oral communication skills, superb customer orientation, Microsoft Office literate.
Personality: Firm, reliable, assertive, sociable, flexible, patient.
Work from Home
Retirement Benefit Plans
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Mid-Senior Level / Manager Customer Service Financial Services 1 opening Bachelor's degree graduate
The Company
FIRST METRO SECURITIES BROKERAGE COPORATION is a stockbrokerage house licensed to trade in the Philippine Stock Exchange.
Established in 1994, we have been a trusted provider of equity brokering services and solutions to individuals, public and private corporations and other financial institutions for over 20 years.
Our strong expertise in the stock market is backed by the strength and stability of FIRST METRO INVESTMENT CORPORATION, the leading investment bank in the country, and the METROBANK GROUP, one the Philippines' largest financial conglomerates.
We provide our clients with easy and convenient access to the listed securities in the stock market, either thru our state-of-the-art online trading platforms or with the assistance of our seasoned and knowledgeable equity brokers.
Our strategic alliances with highly regarded local and international economic and market research providers give our clients access to superior and reliable economic and market information, analysis and recommendation.
We are the market maker and one of the authorized participants of the country's first and only Exchange-Traded Fund (ETF), the FIRST METRO PHILIPPINE EQUITY EXCHANGE TRADED FUND (FMETF), which tracks the performance of the PSE Index.
Our people
WE PUT PEOPLE FIRST.
We believe success happens when we put talented and passionate people together in an inspiring environment that supports teamwork and personal growth. That is why at FirstMetroSec, we put people first in everything that we do. We focus on attracting and nurturing top talent and providing them with a career that is fun, rewarding and engaging. We motivate people to perform at their very best through continuous training, advancement opportunities, a collaborative atmosphere and competitive pay and benefits packages. Our rapidly growing team is always on the lookout for people who are results-driven, energetic, team-oriented and customer-focused. If you have these qualities and can see yourself at FirstMetroSec, we would like to hear from you.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time