customer support Engineeroutsourced

Company Description
Outsourced is a leading Business Process Outsourcing (BPO) in the Philippines that provides dedicated full time remote staff and offshore staffing services to international companies of all sizes. We specialize in providing offshore staff of the highest quality who will continue to exceed your expectations ongoing. We provide both remote home-based and state-of-the-art office-based offshore staffing options. We have spared no expense to ensure your offshore staff are comfortable and able to perform their work effectively and efficiently
Job Description
This role is based within the Service Delivery team here at Manila. We're looking for an
exceptional person with a solid technical background and sharp troubleshooting skills
to provide support for the Mimecast Platform to IT Administrators.
As a Customer Support Engineer, you will be responsible for supporting customers--
specifically, the IT Administrators and key business contacts who implement and use
Mimecast in their day-to-day roles. You should be comfortable with Microsoft Exchange,
Active Directory, other e-mail related systems, as well as networking fundamentals.
Work with the Global Service Delivery team to provide support to our worldwide customer base.
Assist administrators with using the Mimecast service and ensure best practice configuration via both phone and e-mail.
Investigate and troubleshoot issues and make recommendations to improve system performance.
Provide training as needed to ensure customers understand product functionality
Work with and provide exceptional support to Mimecast partners and resellers
Qualifications
Experience managing customer facing implementations of 3rd party SaaS and IT services
Experience with Microsoft, Google Apps or other email platforms
Good understanding of internet fundamentals, DNS, network routing, firewalls and email delivery
Experience with Microsoft Exchange and Active Directory or other email platforms
Understanding of internet fundamentals, network routing, and e-mail delivery
Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems
Experience providing technical support to IT Administrators
The ideal candidate must be a self-motivated, strong team player with a proven track
record of success in technical support with at least 5 years of experience in the said role. A good understanding of the corporate technology stack including e-mail and networking, as well as cloud computing, will be
beneficial. A strong work ethic is vital in this competitive marketplace.
Additional Information
Cybersecurity experience
Experience of working with globally diverse customers advantageous
Experience using Slack
outsourced

Quezon City, Metro Manila
Permanent
Full-time