customer support AssociateFirst Metro Securities Brokerage Corporation

Main purpose of the role is to assist the customer support and sales section in handling customer inquiries, requests, complaints in an efficient and timely manner.
Provides timely and accurate assistance on resolving customer inquiries, requests and complaints through phone calls, emails, and face to face interactions
Works closely with other units to resolve customer concerns
Files and maintains all customer records
Prepares MIS reports relating to CS or front-line functions
Processes corporate actions such as IPOs, FOOs, Stock Rights offerings, and Tender Offer availments
Assists sales team in account opening functions during events
Handles special projects from time to time
Complies with internal and external policies and regulations
Performs other responsibilities that may be assigned
Education: College graduate of a four-year business course preferably in Marketing, Economics, Financial Management or at least two years' related experience in customer service.
Experience: 1-3 years experience in customer service, must demonstrate previous success in effective people skills
Skills: Must have good written and oral communication skills, Microsoft Office literate
Personality: Must be sensible, patient, a team-player, has initiative and assertive.
Retirement Benefit Plans
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice Customer Service Financial Services 8 openings Bachelor's degree graduate
The Company
FIRST METRO SECURITIES BROKERAGE COPORATION is a stockbrokerage house licensed to trade in the Philippine Stock Exchange.
Established in 1994, we have been a trusted provider of equity brokering services and solutions to individuals, public and private corporations and other financial institutions for over 20 years.
Our strong expertise in the stock market is backed by the strength and stability of FIRST METRO INVESTMENT CORPORATION, the leading investment bank in the country, and the METROBANK GROUP, one the Philippines' largest financial conglomerates.
We provide our clients with easy and convenient access to the listed securities in the stock market, either thru our state-of-the-art online trading platforms or with the assistance of our seasoned and knowledgeable equity brokers.
Our strategic alliances with highly regarded local and international economic and market research providers give our clients access to superior and reliable economic and market information, analysis and recommendation.
We are the market maker and one of the authorized participants of the country's first and only Exchange-Traded Fund (ETF), the FIRST METRO PHILIPPINE EQUITY EXCHANGE TRADED FUND (FMETF), which tracks the performance of the PSE Index.
Our people
WE PUT PEOPLE FIRST.
We believe success happens when we put talented and passionate people together in an inspiring environment that supports teamwork and personal growth. That is why at FirstMetroSec, we put people first in everything that we do. We focus on attracting and nurturing top talent and providing them with a career that is fun, rewarding and engaging. We motivate people to perform at their very best through continuous training, advancement opportunities, a collaborative atmosphere and competitive pay and benefits packages. Our rapidly growing team is always on the lookout for people who are results-driven, energetic, team-oriented and customer-focused. If you have these qualities and can see yourself at FirstMetroSec, we would like to hear from you.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time