Customer Support Associate - Shifting ScheduleOrigo BPO

Description
A Customer Support Associate or CSA, will act as a liaison, provide services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency.
Key Responsibilities:
Respond and assist incoming customer calls concerning security service requests
• Monitor and coordinate routine maintenance of the client's alarm system
• Follow through customer complaints and send received request notifications
• Send/Respond to email requests of each subcontractors
• Gather, track, compile and send out reports to Clients
• Carry out daily operational check-ins from guards/patrols, on call
• Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up
• Follows standard processes and procedures and redirects problems to the appropriate resource to ensure resolution
• Identifies and escalates priority issues per the customer's needs
• Perform other duties as assigned from time to time by the Client
Skills and Qualifications:
•Preferably with 3 to 4 years of experience in BPO Customer Service
• Excellent English communication skills (written and verbal)
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, manage time effectively
• Customer orientation and ability to adapt/respond to different types of character
• Familiar with CRM systems and practices
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: No
Availability for change of residence: No

₱ 22,000.00 monthly ·  Pampanga, Central Luzon ·  Today, 08:33 AM (updated)
Work type
Full Time