Customer Support AnalystYempo

We have an exciting opportunity for an experienced Customer Support Analyst working the day shift, with a possibility for a 7-day rotating schedule. We have 2 vacancies available.
In the duration of the COVID-19 pandemic, we are offering work from home arrangements until we are ready to move back to our office. You must be WFH capable with a strong internet connection.
When you join Yempo, you'll receive the following benefits:
Highly competitive salary - paid weekly!
HMO enrollment on commencement
Additional HMO dependents added each year of service
20 vacation days per year, 7 sick days
Annual performance bonus and incentives
Annual salary reviews and increases
Free cooked rice, snacks, and hot drinks
Company polo shirts provided
Fantastic and cheerful open-plan work environment
Prestigious clients and highly professional and friendly co-workers
Our Client
Our Australian based client has a substantial online retail store and aspirations to be the largest in the country in the coming years. They specialize in delivering quality goods to Aussies using strong direct-to-home relationships.
Your Responsibilities
Replying to emails
Moderating comments on the website and social media
Manage Email and chat customer service
Manage FB customer service
Data entry
Order processing
Your Background
Needs 2-5 years customer support/service experience
Excellent English communication skills both written and verbal
Must be willing and able to work on weekends
Experience with Shopify and Freshdesk is highly desirable but not required
Yempo