Customer support agent 2Support Shepherd

LOOKING FOR FILIPINOS CURRENTLY RESIDING IN THE PHILIPPINES!!!
Work Hours : Monday - Friday, 7pm - 3am, London / 3am - 11am, PHT
Salary : 800 - 1,200 USD
Position Overview:
As a Customer Support Agent, you will be responsible for providing excellent customer service to our clients. You will be responsible for addressing customer inquiries, complaints, and feedback through various channels, including phone, email, and chat. You will also be responsible for maintaining accurate customer records and ensuring timely and effective resolution of all customer issues.
Duties and Responsibilities:
Respond promptly to customer inquiries, complaints, and feedback, providing clear and accurate information about our products and services
Identify and escalate priority issues to appropriate teams or managers
Keep accurate and detailed records of customer interactions, including feedback, complaints, and resolutions
Maintain a positive, professional, and customer-oriented attitude at all times
Continuously improve knowledge of our products and services, as well as industry trends and best practices
Collaborate with other team members to ensure customer satisfaction and timely resolution of issues
Monitor social media channels and respond to customer inquiries and comments in a timely and professional manner.
Requirements
Previous experience in customer service or related field preferred
Excellent communication skills, both written and verbal
Ability to work independently and as part of a team
Strong problem-solving skills and attention to detail
Ability to multitask and prioritize tasks effectively
Proficient in basic computer applications and software and customer service software
Flexibility to work various shifts, including evenings, weekends, and holidays as needed
Experience working in a hotel or Airbnb like business is a very BIG PLUS
Support Shepherd

Manila City, Metro Manila
Permanent
Full-time