CUSTOMER support advocateKMC MAG Solutions Inc

Description Customer Support Advocates have a critical role on award-winning Customer Support team. This role supports global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of customers, ensuring that they receive high-quality and consistent service. This role represents our customer-obsessed culture. Requirements . Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media . Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements . Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction . Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues . Demonstrate unparalleled product knowledge and offer exceptional style advice for customers What skills do you need . You have excellent verbal and written communication skills . You have a customer-first mindset with an empathic approach to problem-solving . You are adaptable to a changing or rotating schedule depending on the company's needs . You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed . You are professional, personable and someone who is willing to adapt to change . You have a creative mind to create memorable customer service experiences . You go above and beyond to provide outstanding white glove customer service
foundit

Makati City, Metro Manila
Permanent
Full-time