Customer successBakuun.com

Accompany and train hotels on Bakuun.com extranet and rates & availability system;
Follow the hotel during the setting and activation of our products
To provide non-stop customer service for live chat (text, voice and video), phone, mail, fax and electronic communications and to cross sell products and services through these means whenever the opportunity arises
To complete & meet all customers' requests as per defined guidelines.
Responsible to handle back office processes.
Receive and answer customer questions/ complaints and resolve queries related out system.
Maintain and update customer account records as needed.
Coordinate with immediate supervisor or other personnel as needed to resolve issues not of routine nature.
Gather information and examine forms, policies, and other records as provided by customer to make appropriate determination of resolution.
Balance workload based on business needs between paperwork and in- bound chats/calls. Responsible for meeting deadlines and requirements.
Build and maintain effective working relationships and support teamwork in meeting company goals.
Requirements * Perfect English
Good interpersonal and excellent communication skills
Good attitude towards and fast adoption of new technology and digital lifestyle.
Good listening skills.
Patient, calm and passionate in assisting customers.
Decent multi-tasking skills.
Flexible to Working Hours Willing to work in rotational shifts.
Computing skills with knowledge in Microsoft Word, Excel is essential.
Work Relationship.
Benefits * A performance based company with competitive salary and bonus
Dynamic environment
Zoho

Manila City, Metro Manila
Permanent
Full-time