Customer success team managerSiteMinder

At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It's in our differences that we will keep revolutionising the way for our customers. We are better together!What We Do...We're people who love technology but know that hoteliers just want things to be simple. So since 2006 we've been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.And today, we're the world's leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder's technology every year.About your role...As the Customer Success Manager for our Optimization Team, you'll lead a team of optimisation specialists and revenue optimisation consultants that deliver strategic revenue management advisory. Your leadership will drive customer satisfaction, retention, and measurable revenue growth through exceptional optimization strategies across both technology adoption and hotel revenue performance.What you'll do...Strategic Leadership:Develop and implement comprehensive optimization strategies that maximize both product value and revenue performance for our hotel partnersOversee the development of revenue management best practices, methodologies, and frameworks that leverage SiteMinder's platform capabilitiesGuide revenue optimization consultants in delivering high-impact advisory services that drive measurable RevPAR improvementsTeam Development & Leadership:Lead, mentor, and develop a hybrid team including Customer Success Team Leads and Revenue Optimization ConsultantsProvide strategic guidance to revenue consultants developing new revenue optimization programs from scratchBalance team resources between product optimization initiatives and strategic revenue consulting engagementsDrive pipeline performance and hit KPI outcomesDevelop deep analysis of pipeline velocity and productivity and consistently implement improvements across the teamRevenue & Optimization Analytics:Oversee revenue performance analyses and ensure consultants deliver actionable insights on rate optimization, channel mix, and demand forecastingTranslate complex revenue management concepts into scalable programs across customer segmentsCross-Functional Collaboration:Partner with Product, Engineering, and Strategic Operations teams to build revenue optimization capabilities at scaleRepresent both product optimization and revenue advisory perspectives in executive meetingsCollaborate with consultants to document best practices and build training assets for future program expansionProgram Design & Delivery:Create scalable optimization programs that address both technology adoption and revenue performanceOversee the delivery of customized revenue strategies for high-value accounts while maintaining efficient product optimization for broader segmentsEnsure revenue consultants effectively leverage analytics tools and create compelling ROI demonstrationsPerformance Management:Monitor both product optimization KPIs and revenue improvement metrics across the teamCoach Team Leads and Revenue Optimisation Consultants to consistently meet targets for product adoption and gross booking value growthBalance 1:1 strategic advisory for targeted accounts with scalable optimization deliveryWhat you have...Minimum 5 years of experience in hotel revenue management, hospitality technology, or strategic account management, with at least 2 years in a leadership positionStrong understanding of hotel revenue management principles including pricing strategies, channel distribution, demand forecasting, and competitive positioningProven experience with hotel distribution landscape (OTAs, GDS, direct booking strategies) and revenue optimization conceptsExperience managing senior individual contributors as well as frontline team leads and building programs from inceptionTechnical & Analytical Skills:Advanced analytical capabilities with experience in revenue performance metrics (RevPAR, ADR, market share analysis)Proficiency in data analysis tools (Excel, SQL, BI platforms) and Salesforce reportingAbility to interpret complex financial models and guide data-driven decision makingUnderstanding of hotel PMS systems and revenue management toolsPreferred Qualifications:Revenue management certification (e.g., CRME, CHRM) highly valuedExperience in hotel operations or previous role as Revenue ManagerTrack record of building new consulting or advisory programsExperience managing teams across multiple time zonesExperience managing front line teamsFluent English requiredOur Perks & Benefits...- Equity packages for you to be a part of the SiteMinder journey- Hybrid working model (in-office & from home)- Mental health and well-being initiatives- Generous parental (including secondary) leave policy- Paid birthday, study and volunteering leave every year- Sponsored social clubs, team events, and celebrations- Employee Resource Groups (ERG) to help you connect and get involved- Investment in your personal growth offering training for your advancementDoes this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
SiteMinder

Manila City, Metro Manila
Permanent
Full-time