Customer Success Representative - VoiceFreelancer.com

Escrow.com, owned and operated by Freelancer Limited, is the world's leading provider of secure online payments, and a fintech industry leader. We have handled over US$3.5 Billion in secured transactions while processing some of the largest domain name transfers - including Gmail.com, Uber.com and Twitter.com.
We are looking for a passionate individual who knows how to provide great customer service. Someone who is excited by the prospect of seeing their clients businesses improve with the help of the world's safest payments platform.
As a Voice Support Agent, you are the face and voice of the company, guiding our users through the experience, ensuring that it is simple, fast and successful. You will:
Provides exceptional customer service at all times via phone calls and email.
Review and answer Support tickets in a timely manner
Provide accurate information on customers' queries
Flag transaction and alert payments team
Identify and flag potential fraud issues
Handles and investigates customer complaints and recommends solutions. Follows through on mutually agreed remedy
Promotes features and benefits of using Escrow.com
Incorporates changes in work practices in response to changes requested by management
Adheres to Escrow policies and procedures
Actively contributes to team meetings, calibrations and training sessions
Offers suggestions for improvement
Performs other duties as required
Requirements
Exceptional English communication skills - written and verbal
Candidate must possess at least a Bachelor's/ College Degree in any field.
At least 1 year(s) of working experience in the related field is required for this position
Ability to express complex ideas simply and concisely.
Self-starter.
Detail oriented and process driven
Possesses excellent personal and customer service abilities
Must be able to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime (if required) and some holidays
Preferred:
1-4 yrs experienced employees specialising in Customer Service or equivalent is highly valued.
Strong analytical and problem solving skills
Ability to work in a fast paced dynamic environment
Benefits
This won't be a cog-in-the-machine type of job; you will be joining a global company that values attitude and capability over experience, so if you are looking to make a difference and be rewarded for your efforts, this is the place for you.
We are striving to create trust in every online transaction, so help us get there while enjoying all the perks of working in tech - fun atmosphere, smart people, awesome office, fully-stocked kitchens (yes, free food!), social events, hackathons, and more!
Workable

Metro Manila
Permanent
Full-time