Customer success representative for everyday bankingWells Fargo

Job Description
In this role, you will:
Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations
Regularly receive direction from management, escalate questions and refer more difficult issues to staff
Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
Interact with experienced representatives on difficult issues
Be responsible for coaching new hires and less experienced staff
Respond to inquiries and issues from customers
Desired Qualifications:
Completed 2nd year college
1+ years of experience in banking and financial services or equivalent is but not required
Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays.
Must be open to split day-offs/ rest days
Must be amenable to work in McKinley, Taguig
Must be willing support voice function
Employee Benefits :
Competitive Compensation (Global In-House Company/ Global Capability Center)
Shuttle service to and from key point areas
Medical coverage plus free dependent on first day of employment
Free parking space and provision for bike racks
Night differential pay for those who are eligible
Retirement Plan
Life insurance
Paid time-off and sick leave with option to cash-out or carry over unused paid time-off
Merit-based compensation or Pay-for-performance
Tuition Fee Reimbursement Program
Wellness Programs
In-house fitness center with personal trainer
Sleeping quarters
Free parking space and provision for bike racks
State-of-the art-building facilities Basketball and Tennis courts, Olympic d track, amphitheater, karaoke rooms, onsite food options like Seattle's Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more
*Terms and Conditions apply