Customer success manager8x8

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.Learn more on our company website at follow our pages on , , and .The 8x8 Customer Success team grows long-term profitable customer relationships by making strategic, operational and measurable contributions to customers' unique business objectives.As the quarterback and driver of account enablement, adoption, and end-user engagement, the Customer Success Team is directly impacting 8x8 revenue with strong customer retention.As a Customer Success Manager, you will proactively build relationships, identify and mitigate risk and expand product adoption within a specified book of business. The right candidate will be adept at managing multiple priorities without sacrifice to proactive customer delight in a fast-paced, dynamic environment.ResponsibilitiesMaintain monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoptionResponsible for on-time contract renewalsQuarterback internal and external initiatives through strategic account plans, customer business reviews and cross-functional partnerships with sales, support, professional services, product management and other teamsDevelop strong multi-threaded customer relationships and serve in the role of trusted advisor to 8x8 customersAnalyze health metrics and provide leadership and/or execution of adoption and retention plays thru both internal and external resourcesEffectively employ multi-channel communication strategies that leverage our most effective customer touch-points including video, e-mail, phone, channel partners, and internal & external championsContribute to lifetime revenue expansion by identifying upsell opportunity organically via stakeholder consultations and proactively addressing renewal riskRepresent the voice of the customer within 8x8, serving as the customer advocate cross-functionally and closing the loop with the customer with resultsQualifications3-5 years direct and verifiable enterprise-level customer success experience
Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goalsDriven by personal, team and company achievement with a commitment to excellencePossess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentalityStrong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awarenessEnterprise-ready, solution-oriented mindset to understand and solve complex customer issuesExperience and comfort interacting with and influencing C-level executivesStrong communication skills, written and verbal, with understanding of situational best practicesExcellent presentation skills from small to large audiencesAbility to lead, manage or influence both internal 8x8 resources as well as customer resources to achieve successful outcomesSaaS experience requiredExperience in Video, Contact Center or Web Collaboration desiredBS or equivalent education and relevant experience8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.For 8x8 jobs located in the US: 8x8 participates in the .View the in English and Español.View the in English and Español.We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [Protected Info] (Include "Reasonable Accommodation" in the subject line)Our Job Applicant Privacy Notice can be found .
8x8

Manila City, Metro Manila
Permanent
Full-time