Customer Success ManagerProsperna

Understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback via Chat, AppCues and in-person meetings
Represent the voice of the customer to provide input into every core product, marketing and sales process
Collaborate closely with team members support renewals and expansion opportunities
Serve as the primary contact for the on-boarding of new customers, the training of platform end users, as well as post go-live support
Collaborate with the engineering and development team to set up or configure our software platform as per customers' requirements and troubleshoot technical issues raised by customers
Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
Being the main point of contact between the company and a number of named enterprise accounts
Responsible for renewal, retention and up-sell targets