Job Description
- Develop and manage client portfolios
- Work one-on-one with customers, guiding them through the customer journey and fostering a positive connection
- Sustain business growth and profitability by maximizing value
- Analyze customer data to improve customer experience
- Hold product demonstrations for customers
- Help Improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Aid in product design and product development.
Minimum Qualifications
- 3-5 years of experience in customer service or customer success position strongly preferred
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate for the use of the product to service to be solid
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards
- Ability to establish milestones and keep all team members on task
- Experience analyzing and optimizing the existing processes in the Customer Success department
- Deep understanding of customers concerns and thoughts regarding the use of products
- Highly organized and able to multi-task
- Self-driven and proactive nature
- Excellent communication and interpersonal skills
- Demonstrate leadership qualities
- High computer literacy and ability to learn new software
- Knowledge of customer success processes
- Experience in document creation
- Patient and active listener
- Passion for service
- Develop and manage client portfolios
- Work one-on-one with customers, guiding them through the customer journey and fostering a positive connection
- Sustain business growth and profitability by maximizing value
- Analyze customer data to improve customer experience
- Hold product demonstrations for customers
- Help Improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Aid in product design and product development.
Minimum Qualifications
- 3-5 years of experience in customer service or customer success position strongly preferred
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate for the use of the product to service to be solid
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards
- Ability to establish milestones and keep all team members on task
- Experience analyzing and optimizing the existing processes in the Customer Success department
- Deep understanding of customers concerns and thoughts regarding the use of products
- Highly organized and able to multi-task
- Self-driven and proactive nature
- Excellent communication and interpersonal skills
- Demonstrate leadership qualities
- High computer literacy and ability to learn new software
- Knowledge of customer success processes
- Experience in document creation
- Patient and active listener
- Passion for service
Submit profile
InnoVantage
About the company
InnoVantage jobs
Makati City, Metro Manila
Position Customer success manager recruited by the company InnoVantage at MetroManila, Manila, Makati, Joboko automatically collects the salary of , finds more jobs on Customer Success Manager or InnoVantage company in the links above
About the company
InnoVantage jobs
Makati City, Metro Manila