Customer success manager (hybrid - alabang office)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
We are looking for a high energy, motivated, customer-focused individual with a proven
track record in customer success excellence and meeting targets. Our ideal candidate will
have the following:
● Prior experience in a similar role in customer service/success.
● Excellent troubleshooting and negotiation skills.
● Excellent analytical skills and attention to detail.
● Exceptional organizational & communication skills.
● Ability to effectively manage workload and reach set targets.
● Motivated and result driven.
● Flexibility and adapt to changing conditions.
RESPONSIBILITIES
● Speaking with current clients in person and understanding contact centre operational
challenges. Working with IT, sales and contact centre operations teams
● Maintain high software renewal rates with allocated customers (90%+)
● Ensure detailed and accurate records are managed and maintained in our CRM
system
● Proactively identifying opportunities to promote other Datagamz services and
offerings, so that clients are fully informed on how we can partner with them.
● Generate upsell, cross sell opportunities.
● Providing accurate information to our clients on the benefits and value of partnering
with Datagamz
● Deep knowledge of contact center industry and trends and operations
● Must have prior experience of working in consulting roles.
Qualifications
LEVEL OF EXPERTISE:
Manager 5 to 10 plus years in BPO industry ideally in digital transformation/consulting
services
MUST HAVE SKILLS:
o Prior experience in a similar role in customer service/success.
o Excellent troubleshooting and negotiation skills.
o Excellent analytical skills and attention to detail.
o Exceptional organizational & communication skills.
o Ability to effectively manage workload and reach set targets.
o Motivated and result driven.
o Flexibility and adapt to changing conditions.
o Familiarity with CRM Systems
o BPO experience is a MUST
o Willing to Travel locally - Makati, BGC, Cebu
o Six Sigma experience/certification in contact center is a must
Additional Information
Work Location;
Manila (Muntinlupa)
21st floor, Asian Star Building, 2402 - 2404 Asean Drive, Alabang 178, Muntinlupa City, Philippines (Must be willing to work in a Hybrid setting in our Alabang Office)
Work Schedule
40 hours per week
9PM to 6AM (Manila time)/shifting schedule- schedule may change whenever needed
Willing to Travel locally - Makati, BGC, Cebu
With HMO and competitive salary!
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Muntinlupa City, Metro Manila
Permanent
Full-time