customer success Data Analyst - manila, phBalsam International

Company Description
Balsam Brands is a multi-brand e-Commerce retailer with roots in holiday and home décor. Based in Silicon Valley, the company operates market-leading website such as www.BalsamHill.com. strive for excellence in everything we do and have been honored to receive the following awards as a result:
Forbes: America's Best Small Companies (2016)
Inc. 5000: America's Fastest Growing Private Companies (2012, 2013, 2014, 2015)
San Francisco Business Times: Fast 100 - Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015)
Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015)
The company's outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth.
Job Description
Balsam Brands is looking for a Customer Success Data Analyst to pull, organize and analyze data for the Customer Service group. He/She will have a passion for turning data into information, information into insight and insight into actionable business decisions that will positively impact Balsam Brands. He/She is accountable for checking and reconciling all the data culled from various sites and across brands and producing reports to reflect varying levels of detail.
What you'll be doing:
Primary duty will focus on creating systems and/or tools for data and performance tracking.
Ensuring all reports are processed as required and in a timely manner.
Checking accuracy of all reports by reviewing, troubleshooting and if needed, reporting data disputes in the reports.
Following routine procedures and systematically working through various file management system.
Assisting with several cross-functional departments but work mainly with the Operations and Customer Service teams.
Other tasks and projects as directed.
What you bring to the table:
Highly skilled in MS Office applications, especially Excel and Powerpoint - should have extensive knowledge of charts, graphs, statistics and experience using statistical packages for analyzing large datasets and translating it into presentations for easier understanding of the data
Proactive communication and the ability to convey information effectively and appropriately for the needs of the audience (ask questions, gives feedback, clarifies potential issues, etc.). Exceptional written communication skill is a must.
Ability to manage multiple projects at once, work with both qualitative and quantitative information, think creatively and have fun while working as part of the team.
Possesses strong process skills with particular attention to detail.
Eagerness to take initiative (self-starter) and perform above expectations.
Must be a fast learner, can work under pressure and adhere to guidelines.
Comfortable in learning and working through a task in various technology-based systems via electronic means such as Salesforce, Volusion, Slack, Zoom, email, chat, and online project management applications.
Minimum of 1-year relevant work experience with operations, logistics, fulfilment or distribution is a plus but not required.
Experience with an e-Commerce company and/or cloud computing is a plus, but not required.
Experience working remotely is a plus.
Our must-haves:
Must be residing within Metro Manila, Bulacan, Cavite, Laguna, Pampanga and Rizal areas only.
Applications of past seasonal hires who relocated outside of our allowed areas will be evaluated based on their current location and their performance during their time in Balsam.
Must be willing to attend virtual training on October 12, 2020.
Must have a dedicated, functional laptop that meets the following specifications:
For Windows users:
OS Windows 7 - 64 bit or higher
Processor: Intel or AMD Dual Core with 2.0 GHZ up, Intel Core i5 or better
Working MS Office 365 or any version
RAM/Memory: 8GB or higher
Storage: 128 SSD or 250GB HDD or higher
For Mac users:
Processor: Intel Core i3/i5/M series
Updated Mac OS
Working MS Office 365 or Apple built-in apps
Memory: 8GB or higher
Storage: 128GB or higher for SSD, 250GB+ for HDD
Must have a back-up laptop or desktop for use, if primary laptop or desktop encounters issues.
Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 5MBPS. Proof of subscription will be required.
Must have a back-up internet connection of the same speed, if primary connection becomes spotty. (Pocket Wi-Fi and Mobile hotspot with at least 5 Mbps)
Must have contingency plans in the event of any power outage or related circumstances.
Must be willing and able to work mostly on the graveyard shift, shifting or a fixed schedule and amenable to changes in work schedules depending on business needs. Shift adjustment requests will not be accommodated.
Must not have any planned trips or long vacations between October 2020 to January 2021, especially during the holidays.
Note: Online assessments will also be part of the recruitment process.
Status: This is a contractual, home-based job that requires a scheduled eight (8) hours of full-time, dedicated work daily, five days a week. Paid overtime may be required. If performance is up to standard, the contract will be effective from October 12, 2020 to January 29, 2021.
Location: Our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. The Customer Success Data Analyst s a remote working position in Manila. Team members in the Philippines are ideally located within easy driving distance to Metro Manila for occasional team meetings and trainings. They have a great working environment at home with at least 5MBPS internet connection speed. Company executives visit the Philippines regularly so team members attend in-person meetings from time to time.
Qualifications
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Additional Information
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SmartRecruiters

Metro Manila
Permanent
Full-time