customer success CoordinatorSalt+Fin

SALT+FIN
 
Is currently looking for:
 
CUSTOMER SUCCESS COORDINATOR
 
Job Details
Customer Engagement:
Create an engaging and memorable in-store or online shopping experience for customers.
Proactively assist customers in finding products that meet their needs.
Technology Integration:
Leverage digital tools and platforms to enhance the shopping experience.
Assist customers in navigating our online store and mobile app.
Product Knowledge:
Stay up-to-date on product features, specifications, and benefits)
Provide expert advice to customers based on their preferences and needs.
Sales Support:
Facilitate seamless transactions at the checkout counter.
Upsell and cross-sell products to maximize customer value.
Feedback and Improvement:
Gather customer feedback to identify areas for improvement.
Collaborate with the team to implement changes that enhance the overall customer experience.
Brand Ambassadorship:
Embody the values and ethos of our brand.
Act as a brand ambassador, fostering a positive brand image among customers.
Qualifications:
High school diploma or equivalent; college degree preferred.
Previous retail or customer service experience is a plus.
Interested in running or biking is a plus
Tech-savvy with proficiency in using digital tools and platforms.
Excellent communication and interpersonal skills.
Enthusiastic, energetic, and passionate about delivering exceptional customer experiences.
Honest and hardworking with a commitment to integrity in all interactions.
Benefits:
Competitive salary and performance-based incentives.
Employee discounts on our products.
Opportunities for career growth and development.
About SALT+FIN
 
Salt + Fin started in 2010 as Three of Me, a company specializing in customized Race Kits for triathlons, marathons, and other competition events. It quickly became the top supplier and partner for all sports organizers for event shirts, caps, bags, and more.
 
After successfully dominating the local customized race kit industry, Three of Me evolved into Salt + Fin, a retail company that sells world-class cycling apparel and products. We deliver top-quality workmanship and material that our customers can see, feel and experience.
 
Engineered for competition. Designed with passion.