customer success AssociateAgile Software Solutions and Technologies OPC

AGILE SOFTWARE SOLUTIONS AND TECHNOLOGIES OPC
 
Is currently looking for:
 
CUSTOMER SUCCESS ASSOCIATE
 
Qualifications:
Degree in Business Administration or any related field.
1 year of related experience.
Excellent organizational ability, communication, interpersonal, and critical thinking skills.
Tech-savvy and quick to adapt
Willing to travel to client sites as needed.
Job Summary:
 
As Customer Success Associate, you will manage various customer care engagements such as providing support and responding to the needs of the clients, establish effective contacts with clients, making sure that services are delivered accurately and on-time.
 
Responsibilities:
Act as the primary point of contact for system-related concerns from clients.
Aid and support incoming queries regarding products/services offered by the company, provide technical assistance and maintenance in utilizing the mobile application and various software to ensure efficiency and seamless workflow while following departmental standard procedures.
Handle customer's technical support cases either onsite or online and diagnose or troubleshoot concerns, provide timely and accurate customer feedback to ensure customer satisfaction.
Train clients on the proper utilization of various computer software and mobile application.
Perform data importation and exportation to client databases with data integrity and confidentiality.
Collaborate with flutter and software engineers, and department managers to ensure an accurate and efficient solutions.