customer success Account ManagerMicrosoft

As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. Responsible for managing and orchestrating support delivery activities within an account (set of accounts). This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum.
The prevailing business priority is the customers' successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!
Customer Relationship Management - Understands customers' businesses and where to find decision makers within them, then generates and actively maintains relationships. Ability to effectively present to both technical and non-technical audiences, engaging C-Level in business and technology transformation
Account Planning and Delivery Management - In partnership with MS team members, builds plans that leverage CSU/STU/delivery assets, methods, and tools to deliver high-quality, customer-centric solutions that are also practical, profitable, predictable, reusable, and adoptable.
Portfolio and Program Management - Executes discrete programs of work and aggregates management of interrelated delivery engagements to drive customer cloud value realization.
Technical Intensity with resource orchestration - Understands and leverages knowledge of cloud technology to efficiently manage programs of delivery and establish credibility with customer and internal stakeholders. Enable Customer Success execution through ONE Microsoft. Build internal partner networks to drive customer success programs.
Solution and Operational Health - Prioritizes health and effectiveness of customer workloads and solutions with programs to drive improvements and efficiencies. Partners with Reactive Support Management to drive consistent and quick resolution of business and technical issues for customer's operational health.
We are looking for a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers' cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success.
Experience - 5+ years of success in complex technical engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred.
Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions for overall customer success.
Relationship Building - Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
Program Management - Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required.
Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist).
Technical - Experience with cloud and hybrid infrastructures, architecture designs, and migrations preferred. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred.
Education - Bachelor's degree or equivalent work experience. Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred. Certification(s) in the following preferred:
Project Management: PMP
Technologies: Cloud, mobile, web application development, cloud-native application architecture
Travel required: 0-30%
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft

Makati City, Metro Manila
Permanent
Full-time