Customer Solutions Spec IRELX

Job Summary
This position is under the LexisNexis Risk Solutions Consumer Center. LexisNexis RiskSolutions is a leader in providing essential information that helps customers across all industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data, and advanced scoring analytics, we provide products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy.
Accountabilities
Data Entry/Data Validation via phone or fax
Provide documentation for data and processes performed, convey/communicate information by statement or suggestion
Directly impacts business through responsibility for quality services provided by self or others
Responsible for research, resolution and responding to questions and problems via emails, and callbacks/inbound and outbound calls in accordance with service level requirements, while providing an excellent customer experience
Adherence to the corporate policy regarding authentication, data security and record retention
Navigate multiple systems and internal tools for research and documentation
Research any client issues and escalate to Supervisor if a larger issue is identified
Instill confidence in customers through problem-solving skills and stronger customer service delivery
Keep records of customer interactions and transactions, recording and details or inquiries, complaints, and comments as well as actions taken for reporting purposes
Qualifications:
Bachelor's Degree required
Proficient computer skills with multi-tasking very important; specifically research and document customer inquiries
Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat
Excellent English written and verbal communication skills
Problem Solving - uses experience to quickly identify underlying issues systematically and implement solution effectively. Results are based on gathered facts and not on assumptions
Analytical Skills - gather and evaluate data, isolates possible contributing circumstances, and pinpoint what needs to be addressed for a resolution. Auditing requires a lot of research and a good analytical skill will help examine information, understand what it means and identify which one can be used to support your process
Decision Making - evaluates what best solution to perform by taking into consideration required resources, and possible barriers to successful implementation.
Attention to Details - ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experience
Critical thinking - ability to think clearly and rationally, can draw reasonable conclusions from a set of information, and discriminate between useful and less useful details to solve problems or make decisions. Auditing demands critical thinking to be able to explain how we came up with the resolution.
Flexibility and Adaptability - can be able to deal with unexpected challenges, quickly, calmly and efficiently. Willingness to learn new skills for a new process as a business requirement or change priorities to meet new client demands. Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency
Communication Skills - ability to understand situations and information acquired and effectively communicate ideas and solutions to the different members of the team
Strong Team Player - must actively contributes to the team in order to complete tasks, meet goal or manage projects
Interpersonal Skills - must effectively communicate, interact and work with a diverse team
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or .
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RELX Group

Iloilo City, Iloilo
Permanent
Full-time