Customer Service/Teller - to be assigned in TuguegaraoGolden Dale

Description
JOB DESCRIPTION: CUSTOMER SERVICE/TELLER
• Manage large amounts of incoming calls and actual customer inquiries.
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and business quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
REQUIREMENTS
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• College degree / Panwshop and bank experience is necessary for this position
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English ,Tagalog
Availability for travel: Yes
Availability for change of residence: Yes

Cagayan, Cagayan Valley ·  10 August
Work type
Full Time