Customer Service SupervisorThe SM Store

OVERSEE DAY-TO-DAY OPERATIONS: Run the day-to-day activities of the department
· MANAGE CUSTOMER SERVICE STAFF
Monitor attendance of all CS-B staff & manage absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue of violation reports) to ensure areas are covered for opening & closing shifts
· CONSOLIDATE FEEDBACK FORMS
Consolidate feedback handled & settled by CSM; encode consolidated feedback in the prescribed report template; print a copy of the report & discuss the report to CSM
· MANAGE OPEX
Manage the operating budget of the department by ordering the right number of supplies at the gift wrapping, monitoring use & safekeeping extra items
· MONITOR INVENTORY OF SUPPLIES
Monitor inventory level of supplies per area & track consumption of supplies at the GW area; ensure availability of gift wrappers at any given time
· MAINTAIN EQUIPMENT
Plan repair & maintenance schedules & check proper handling of equipment/tools
Qualifications:
· Candidate must possess at least Bachelor's/College Degree
· At least 3 Year(s) of working experience in the related field is required for this position.
· Strong communication skills and phone etiquette. Required language(s): English, Filipino
· Required Skill(s): Customer Service
· Basic computer skills (MS Office)
· Flexible to be assigned to work schedules supporting the retail operational hours
· Willing to be assigned in The SM Store ZAMBOANGA
· Full-time positions available
The SM Store