Customer Service supervisorBIG EMPEROR TECHNOLOGY CORP.

Duties and Responsibilities:
1. Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
2. Strategizing and monitoring the daily activities of customer service operations.
3. Assisting customer service staff with duties where required.
4. Training staff in areas of customer service and company policies.
5. Managing cashier coverage and customer flow to ensure proficient customer service.
6. Monitoring and authenticating returns, exchanges, and voids.
7. Investigating and solving customer service complaints.
8. Assisting with the development and implementation of service policies, and explaining these to staff and customers.
9. Maintaining documentation pertaining to customer service department activities.
10. Performing additional duties where needed
Qualifications:
1. Bachelor's Degree in Information Technology, Computer Science or other relevant fields
2. 2+ years of work experience in a similar position.
3. Proficient knowledge of customer service, and standard office practices and procedures.
4. Proficient computer skills.
5. Proficient standard office equipment skills.
6. Outstanding communication skills, both written and verbal.
7. Strong people skills.
8. Excellent phone etiquette.
9. Outstanding organizational skills.