Customer Service Supervisor (B) - SM TuguegaraoThe SM Store
Workplace: Cagayan
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 15/10/2020
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Job Description:
OVERSEE DAY-TO-DAY OPERATIONS: Run the day-to-day activities of the department
MANAGE CUSTOMER SERVICE STAFF
Monitor attendance of all CS-B staff & manage absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue of violation reports) to ensure areas are covered for opening & closing shifts
· CONSOLIDATE FEEDBACK FORMS
Consolidate feedback handled & settled by CSM; encode consolidated feedback in the prescribed report template; print a copy of the report & discuss the report to CSM
· MANAGE OPEX
Manage the operating budget of the department by ordering the right number of supplies at the gift wrapping, monitoring use & safekeeping extra items
· MONITOR INVENTORY OF SUPPLIES
Monitor inventory level of supplies per area & track consumption of supplies at the GW area; ensure availability of gift wrappers at any given time
· MAINTAIN EQUIPMENT
Plan repair & maintenance schedules & check proper handling of equipment/tools
Qualifications:
Candidate must possess at least Bachelor's/College Degree
· At least 3 Year(s) of working experience in the related field is required for this position.
· Strong communication skills and phone etiquette. Required language(s): English, Filipino
· Required Skill(s): Customer Service
· Basic computer skills (MS Office)
· Flexible to be assigned to work schedules supporting the retail operational hours
· Willing to be assigned in The SM Store Tuguegarao
Full-time positions available
The SM Store
OVERSEE DAY-TO-DAY OPERATIONS: Run the day-to-day activities of the department
MANAGE CUSTOMER SERVICE STAFF
Monitor attendance of all CS-B staff & manage absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue of violation reports) to ensure areas are covered for opening & closing shifts
· CONSOLIDATE FEEDBACK FORMS
Consolidate feedback handled & settled by CSM; encode consolidated feedback in the prescribed report template; print a copy of the report & discuss the report to CSM
· MANAGE OPEX
Manage the operating budget of the department by ordering the right number of supplies at the gift wrapping, monitoring use & safekeeping extra items
· MONITOR INVENTORY OF SUPPLIES
Monitor inventory level of supplies per area & track consumption of supplies at the GW area; ensure availability of gift wrappers at any given time
· MAINTAIN EQUIPMENT
Plan repair & maintenance schedules & check proper handling of equipment/tools
Qualifications:
Candidate must possess at least Bachelor's/College Degree
· At least 3 Year(s) of working experience in the related field is required for this position.
· Strong communication skills and phone etiquette. Required language(s): English, Filipino
· Required Skill(s): Customer Service
· Basic computer skills (MS Office)
· Flexible to be assigned to work schedules supporting the retail operational hours
· Willing to be assigned in The SM Store Tuguegarao
Full-time positions available
The SM Store
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The SM Store
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The SM Store jobs
Pasay, Metro Manila
Position Customer Service Supervisor (B) - SM Tuguegarao recruited by the company The SM Store at Cagayan, Joboko automatically collects the salary of , finds more jobs on Customer Service Supervisor (B) - SM Tuguegarao or The SM Store company in the links above
About the company
The SM Store jobs
Pasay, Metro Manila