Customer Service staffSelectcare Philippines Inc

Candidate must possess at least a Bachelor's/College Degree
With good written and oral communication skills
Excellent people skills
Computer literate in MS Excel, MS Word.
Proficient in the English language
Fresh graduates welcome ; those with work experience in customer service a plus factor
Background / experience in medical liaison will be an advantage
Fast Learner and willing to be trained
Willing to work on Holidays and Weekends
Service oriented
Willing to start as soon as possible
Responsibilities:
Responsible for overall customer care/ assistance i.e. answering telephone calls, benefit inquiries, doctors' clinic schedules, etc;
Handle scheduling of Doctors' appointments, APE schedules, Outpatient laboratories and diagnostic procedures;
Prepare the necessary Letters of Authorization (LOA) for the corresponding procedure/office visit/ admission and explain the applicable benefit coverage to the member
Handle correspondence between different offices / clinics in relation but not limited to members' medical care;
Conduct medical liaison duty and render assistance during hospital admission and discharge processes;
Prepare regular reports including but not limited to the weekly census of patients
Due to the urgency of the positions, deadline for submission of application is on March 12, 2024. Only pre-screened applicants will be called upon for the interview.