Customer Service specialistInteleconnect Concepts, Inc.

CUSTOMER SERVICE SPECIALIST
 
Department: Operations
Reports To: CEO
 
Job Summary
 
The Customer Service Specialist will serve as the primary point of contact for clients, delivering expectational support and ensuring positive customer experience. The role involves responding to inquiries and collaborating with internal background in admin, technical fields or engineering are highly preferred, as the role requires a strong understanding of technical products and services.
 
Key Responsibilities:
Manage event research and emails
Collaborate with various departments to resolve escalated issues and ensure seamless service
Maintain accurate and detailed records of customer interactions and resolutions.
Oversee all aspects of project implementation, track progress, and ensure adherence to project plans. Adjust plans as necessary to ensure project success.
Manage projects with good communication and motivation
Act as the primary point of contact for the customers/clients, providing regular updates on project status and addressing concerns or issues.
Identify potential project risks and develop mitigation strategies to minimize impact.
Ensure that all deliverables meet the required quality standards and are aligned with project goals.
Maintain comprehensive project documentation and prepare regular status reports
Provide up to date reports to the CEO/Client
Qualifications:
Bachelor's degree in any 4 or 5-year course
Minimum of 3 years of experience in a BPO environment, specifically handling voice accounts (inbound or outbound); experience in Construction, Property Management, or Permits and Licensing is an advantage
Proven track record in customer service or technical support roles
Excellent problem-solving abilities, with the capacity to analyze and resolve technical inquiries.
Exceptional English communication skills, both verbal and written
Ability to thrive in a fast-paced work environment and manage multiple priorities
Strong team player with a customer-centric mindset
Skills:
Strong leadership and team management skills.
Excellent organizational and multitasking abilities.
Strong analytical and problem-solving skills.
Effective communication and interpersonal skills.
Ability to manage multiple projects simultaneously and prioritize tasks.
Knowledge of project management methodologies and best practices.
Ability to work under pressure and meet tight deadlines.
Other Requirements
Ability to work both independently and as part of a team.
Strong attention to detail and commitment to quality.
Experience in managing cross-functional teams
Flexibility to adapt to changing project requirements and environments.
Willing to work in a shifting Schedules
Benefits:
Competitive salary
HMO
Professional development opportunities.
Paid time off and Philippine Regular holidays.