Customer Service specialistCampaigntrack Inc.

Job Descriptions
Reports directly to Customer Service Supervisor, this role performs assigned tasks in compliance with the department's requirements;
Employs online systems such as Campaigntrack, Jobtrack and Freshdesk among others, to respond to all System product-related client queries;
Professionally and courteously provide support for clients and external suppliers with all phone or email communication in a timely manner, resolving tickets or calls and escalating any complex concerns to the Customer Service Supervisor in a timely manner;
Acquainted in team policies and procedures to ensure accurate client's orders, branding and specifications are delivered at high quality;
Acquire fundamental knowledge in products and procedures relating to external supplier guidelines;
Communicate client information, concerns or requests frequently to the relevant Account Manager or internal teams;
Participate in cross-training and actively seek further knowledge about clients, systems, products and processes to enhance customer relations;
Use your high attention to detail to quality check final high-resolution artwork files for spelling/grammatical mistakes and print requirements for external suppliers in adherence to the client's brand guidelines;
Support client and publication needs with self-managed publication inquiries.
Ability to work with multiple deadlines and organize details in a matter of priority, performing all other duties as directed/assigned by Customer Service Team Supervisor.
Job Qualifications
Proficient written and verbal English skills and strong client-facing communication ability.
Willing to work DST hours 5:30am - 2:30pm or 6:30am - 3:30pm
Has a reliable power source and high-speed internet for a work from home set-up
A passionate and proactive attitude toward team, Company & Customer;
Proven skills in daily time management to deliver outstanding customer service improvements and initiatives