Customer Service sepcialistAB Leisure Exponent Inc

Job Description
About BingoPlus
BingoPlus is the flagship online brand of AB Leisure Exponent, Inc. (ABLE), a leading technology company that develops products and services geared towards fostering and delighting communities in the Philippines and around the world.
Since its acquisition in 1999, AB Leisure has offered platforms that serve as technology-powered community and entertainment centers, a source of revenue for the government, and a sponsor for fundraising activities relating to social and educational programs.
From BingoPlus humble beginnings, we have since emerged as one of the top players of the industry.
We at BingoPlus believe in transcending the boundaries of innovation to provide benefits to the community. Besides BingoPlus, we have an array of upcoming products that are set to invigorate the face of online gaming.
In barely a year, we have over 10 million registrants for the BingoPlus platforms, and this continues to grow. We are on the cusp of digital transformation as we are driven to make the impossible, possible.
As we expand, we are continuously looking for talents that can join our brilliant teams. BingoPlus offers a range of careers in Technology, Marketing, Branding, Operations, Human Resources, Creatives, and many other fields.
We do our part for the community through the BingoPlus Foundation, our corporate social responsibility arm which focuses on technology, education, and community welfare.
Why join us
Technology Trailblazers
BingoPlus online platform was built from the ground up, beating the odds as we empower our team's technical expertise and commitment to innovation.
Accessible and Inclusive Culture
We at BingoPlus offer equal opportunities for people from diverse backgrounds. We embrace and celebrate our differences as we unify towards our common goals.
Growth Opportunities
We invest in the continuous development of our employees through trainings and seminars, equipping our teams with the skills that can help them grow.
Fostering Communities
We are devoted to social responsibility projects such as our full scholarship programs, food pack distributions, feeding programs, gift-giving programs, donation drives, and other CSR initiatives.
Main Duties and Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customer at all time
Knowing our products inside and out so that you can answer questions
Handle inbound /outbound call, online live chat service (various channels)
Establishing customer relations, developing loyal customers
Responding promptly to customer inquiries, acknowledging and resolving customer complaints
Keeping records of customer interactions. transactions. comments .and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support
Initiating sales/ service/promotion with customer
Improve and optimize customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the Sales through Service mentality
Proactively escalate any issues that would affect the customer experience
Perform any other duties as assigned and required
Qualifications:
At least 1 year of work experience in customer service handling email and chat support
Strong verbal and written communication skills (English & Tagalog)
Responsive, strong responsibility and team consciousness
Must be willing to work shifting schedules including holidays and weekends
A great attitude and desire to help our customers
Reliable with a strong work ethic
Able to react to company needs
A proactive and can do approach
Confidence to interact with customers through a variety of communication methods including voice, email, and live chat with the ability to multitask
Can work independently and within a team
Quality of service and going the extra mile is at the heart of your service approach
Computer literate, knowledgeable in Microsoft word, Excel, and PowerPoint