Customer Service representrativeGlobal Quest Consulting Group

Location: Makati
Schedule: Monday - Friday shifting schedule
Qualification:
- Must be a graduate of medical course or any related to it
- With at least 6 months to 1 year experience as customer service
- With good communication skills
- Can start ASAP
Job Description:
- Promptly attends to calls made thru our Hotline by our Medical - - Providers and Client and/or members.
- Give accurate information to inquiries made
- Accurately approves hospitalization, OPD, Consultations, laboratory, diagnostics and surgical procedures as recommended by our Provider Specialist.
- Acknowledges request for confinements from our Hospital Providers and approve or disapprove accordingly
- Monitors approved confinements until member is discharged.
- Facilitate discharge from hospitals of our clients/members and correctly computes for approved charges
- In the absence of a Liaison Officer, issues accurate and correctly filled up LOA to Hospitals on behalf of EastWest Healthcare
- Coordinates with Providers on other matters related to confinements.
- Appropriately skilled to extract the correct medical information of approved or disapproved medical availments and accurately records them
- Accurately records all Hotline Transactions
- Perform other related clerical activities
- Perform other related tasks on the instructions of the VP-Medical - Director and the AVP-Medical Management
- Acts as support to the Liaison Officers assigned to Provider Hospitals
- Perform other tasks maybe assigned time to time