Customer Service RepresentativeNext BPO Solutions
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Responsibilities
• Manages incoming calls and customer service inquiries
• Identifies and assesses customer's needs to achieve satisfaction
• Responds promptly to customer complaints and queries
• Maintains a positive, empathetic and professional attitude toward customers at all times
• Keeps records of customer interactions
• Ensures attainment of designated quality and productivity standards
• Ensures high level of confidentiality whilst working with sensitive information
• Recognizes, documents and alerts your supervisor of trends in customer queries
• Any other duties assigned from time to time.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Availability for travel: Yes
Availability for change of residence: No
Other Info
Work type
Full Time
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