Customer Service RepresentativeSiblings International Business Solutions SiBS

Description
1. Manage large amounts of incoming and outgoing transactions (calls, emails or live chats);
2. Identify and assess customers' needs to achieve satisfaction;
3. Build sustainable relationships and trust with customer accounts through open and interactive communication;
4. Provide accurate, valid and complete information by using the right methods/tools;
5. Meet personal/customer service team sales targets and call handling quotas;
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits and where necessary, make follow-ups to ensure timely resolution of issues;
7. Keep records of customer interactions, process customer accounts and file documents;
8. Follow communication procedures, guidelines and policies;
9. Take the extra mile to engage customers;
10. Resolve customer complaints via phone, email, mail, or social media (where applicable);
11. Use telephones to reach out to customers and verify account information;
12. Greet customers warmly and ascertain their problem or reason for calling;
13. Cancel or upgrade accounts;
14. Assist with placement of orders, refunds, or exchanges;
15. Take payment information and other pertinent information such as addresses and phone numbers;
16. Place or cancel orders;
17. Answer questions about warranties or terms of sale;
18. Act as the company gatekeeper;
19. Suggest solutions when a product malfunctions;
20. Handle product recalls;
21. Attempt to persuade customer to reconsider cancellation;
22. Inform customer of deals and promotions;
23. Sell products and services;
24. Utilize computer technology to handle high call volumes;
25. Work with customer service manager to ensure proper customer service is being delivered
Requirements
Minimum education level: Bachelor ́s Degree
Language(s): English
Knowledge: Microsoft Outlook, Customer service, Problem Solving, Customer Support, Teamwork
Availability for travel: Yes
Availability for change of residence: Yes

Mandaluyong, National Capital Region ·  30 September (updated)
Work type
Full Time