Customer Service RepresentativeNext BPO Solutions

Description
Responsibilities
Manages incoming calls and customer service inquiries
Identifies and assesses customer's needs to achieve satisfaction
Responds promptly to customer complaints and queries
Maintains a positive, empathetic and professional attitude toward customers at all times
Keeps records of customer interactions
Ensures attainment of designated quality and productivity standards
Ensures high level of confidentiality whilst working with sensitive information
Recognizes, documents and alerts your supervisor of trends in customer queries
Any other duties assigned from time to time.
Qualifications
College Graduate
Fluent in the following languages: English, Filipino & Visayan
College Graduate
Fluent in the following languages: English, Filipino & Visayan
Experience in customer service background for at least a year
Strong customer service skills with the ability to listen carefully to customers' challenges, empathize with their challenges and develop solutions.
A team player with great time management and multitasking skills
Willing to work on shifts
Willing to work in Davao City
Must be able to start immediately
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): Tagalog ,English
Availability for travel: Yes
Availability for change of residence: No
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