Customer Service RepresentativeAztex Enterprises, Ltd.

Manage the day-to-day aspects of key accounts and ensuring everything is running smoothly and efficiently for all your orders.
Entering an order into the system, solving a problem during production, and communicating with the customer.
Communicate with customers, overseas vendors, and all departments at Aztex to ensure your orders are produced accurately and on time.
Respond and communicate customer complaint resolution issues and initiate contact with each customer on a weekly basis.
Resolve product or service problems by clarifying the customer's complaint
Determining the cause of the problem
Selecting and explaining the best solution to solve the problem
Expediting correction or adjustment
Following up to ensure resolution.
Provide administrative support when necessary - process EDI orders, assist with RMA requests, check pricing & availability, provide tracking numbers, provide freight quotes, update backorders
Other tasks as assigned to help promote customer sales activity.
What will you bring to the table?
Experience in sales, customer service, or order entry experience is an asset
Proactive calling experience
Experience working in a B2B environment is an asset
Strong Computer Skills (CRM, Microsoft Outlook, ERP)
Exceptional communication skills in both phone and email etiquette
Aztex Enterprises, Ltd.

Manila City, Metro Manila
Permanent
Full-time