Customer Service RepresentativeAsia Teleservices, Inc.

Job Summary
We are seeking an organized, efficient, and communicative Customer Service to coordinate between the company and customer. In this role, you will act as the middle person between our business and the other entity to streamline operations, resolve issues, improve communications, and generally ensure that the relationship is as beneficial as possible.
Job Requirements and Qualifications
Must have experience as (Enterprise) Customer Service
Must have experience in assisting client thru phone for their concern
Customer-oriented attitude
Excellent verbal and written communication skills
Ability to establish and nurture beneficial business relationships
Self-motivated with a willingness to take initiative and solve complex problems
Capability to negotiate with and influence others
Ability to thrive in a fast-paced environment
Ability to troubleshoot and problem solve
Minimum 2 years of experience with order entry/customer service
CRM experience a plus
Provide excellent internal and external customer service
Manage all the pickups and returns
Job Duties and Responsibilities
Someone who can lead the team in new level and offers and meet customer satisfactions.
Creates and maintains a high‐quality work environment so team members are motivated to perform at their highest level.
Maintain thorough knowledge of the business, as well as an understanding of how that impacts the other entities of contact
Monitor, coordinate, and communicate strategic objectives of the business
Collaborate and communicate successfully with other entities outside of the business
Work with other staff members to develop a greater understanding of the business and any issues that arise
Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the business and the other entity
Compile reports about particular incidents, events, or updates about important issue for the business
Proactively solve conflicts and address issues that could occur between the business and the other entity
Promptly respond to incidents and other events as necessary
Act as a positive representation of the business to the community