Customer Service RepresentativeMonoprice Inc.

Established in 2002, we have built a stellar reputation for product excellence and customer service.
We offer over 7,000 high-quality, affordable electronics and accessories to professionals and consumers worldwide.
Our proven business model eliminates entire layers of markup within the supply chain, which allows us to sell premium products at a fraction of marketplace prices with incomparable speed and service.
The Role
You will be responsible for :
Receive, process, and enter incoming orders for customers.
Reviews and updates customer records in database.
Resolves problems and refers unresolved ones to the responsible parties.
Performs due diligence on customer inquiries through oral/written communication.
Provide support to the key accounts team members
Responsible for maximizing customer orders by offering additional products that are relevant to the customers' needs.
Resolves customer complaints regarding orders, shipping, and merchandise. Follows up with customers when necessary.
Escalates customer issues to either CS Supervisor or CS Manager when applicable
Has or can quickly develop an acute knowledge of transit/ shipping methods
Responds to customer correspondence as applicable.
Tracks customer orders using the UPS system.
May be required to provide Reception area coverage as needed.
May be required to retrieve voice mail and follow up with customers.
Other duties may be assigned to accomplish company or department objectives.
Ideal Profile
You have at least 1 - 2 year experience within a B2B sales/ account management or Customer Service role, ideally within the Electronics industry.
Experience covering Consumer and Industrial & Manufacturing is strong plus.
You possess excellent interpersonal as well as written and verbal communication skills.
You are highly goal driven and work well in fast paced environments
You possess strong analytical skills and are comfortable dealing with numerical data
You pay strong attention to detail and deliver work that is of a high standard
What's on Offer?
Work alongside & learn from best in class talent
Fantastic work culture