Customer Service RepresentativeGlobal Quest Consulting Group

Qualification:
- Must be a graduate of medical course or any related to it
- With at least 6 months to 1 year experience as customer service
- With good communication skills
- Can start ASAP
Job Description:
Promptly attends to calls made thru our Hotline by our Medical Providers and Client and/or members.
Give accurate information to inquiries made
Accurately approves hospitalization, OPD, Consultations, laboratory, diagnostics and surgical procedures as recommended by our Provider Specialist.
Acknowledges request for confinements from our Hospital Providers and approve or disapprove accordingly
Monitors approved confinements until member is discharged.
Facilitate discharge from hospitals of our clients/members and correctly computes for approved charges
In the absence of a Liaison Officer, issues accurate and correctly filled up LOA to Hospitals on behalf of EastWest Healthcare
Coordinates with Providers on other matters related to confinements.
Appropriately skilled to extract the correct medical information of approved or disapproved medical availments and accurately records them
Accurately records all Hotline Transactions
Perform other related clerical activities
Perform other related tasks on the instructions of the VP-Medical Director and the AVP-Medical Management
Acts as support to the Liaison Officers assigned to Provider Hospitals
Perform other tasks maybe assigned time to time