Customer Service RepresentativeSTAFF DOMAIN INC.

About Staff Domain
Staff Domain connects the best local talent with leading progressive businesses from all around the world. We believe great IT professionals need a great environment to enjoy and thrive in. We have a State-of-the-art office facility in Pasig equipped with high speed internet and business grade computers.
Our fun and supportive culture underpins our strong focus on learning and development. We work hard to ensure that you receive a strong induction and an learning and development programs customized to propel you towards your long term career goals. That can include courses that help you attain specific technical skills or a program that develops you as a team leader.
Join us and enjoy:
Great HMO for you and 1 dependent from day on
Life insurance from your first day
Market leading salary
Attendance bonuses
Health and fitness programs
Regular social activities that can be enjoyed from home
Temporary Work From Home
Job Summary:
Our client, a Consumer electronic wholesale/export company is looking for a Customer Service Representative. We are looking for an experienced Customer Service Representative to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.
We're seeking someone who is fluent in English for customer service who has excellent analytical skills, sensitive with numbers, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment.
Job Description:
Improve customer service experience, problem-solving, meet customer's expectations.
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards the mission
Develop service procedures, policies, and standards
Keep accurate records and document customer service actions and discussions
Analysis statistics and compile accurate reports
Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Requirements
Job Qualifications:
1-2 years of experience in providing customer service support preferably but not limited within the retail/wholesale industry
Proficiency in English
Excellent typing skills
Working knowledge of customer service software, databases, and tools
Awareness of industry's latest technology trends and applications
Ability to think strategically
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Benefits
Great HMO for you and 1 dependent from day on
Life insurance from your first day
Market leading salary
Attendance bonuses
Health and fitness programs
Regular social activities that can be enjoyed from home
Temporary Work From Home