Customer Service RepresentativeSolid Leisure Solutions Inc.

Manage incoming calls and customer service inquiries
Generate sales leads that develop into new customers
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Job Specifications
Candidate must possess at least a Bachelor's/College Degree, any field
At least 2 years of working experience in the related field is required for this position
Excellent English written and verbal communication skills
Working knowledge on computers
Good customer service and problem-solving skills
must be willing to work on site
must be willing to work on Shifting schedules