Customer Service RepresentativeMonoprice Inc.

Functions and Responsibilities:
Receive, process, and enter incoming orders for customers.
Reviews and updates customer records in database.
Resolves problems and refers unresolved ones to the responsible parties.
Performs due diligence on customer inquiries through oral/written communication.
Provide support to the key accounts team members
Responsible for maximizing customer orders by offering additional products that are relevant to the customers' needs.
Resolves customer complaints regarding orders, shipping, and merchandise. Follows up with customers when necessary.
Escalates customer issues to either CS Supervisor or CS Manager when applicable
Has or can quickly develop an acute knowledge of transit/ shipping methods
Responds to customer correspondence as applicable.
Tracks customer orders using the UPS system.
May be required to provide Reception area coverage as needed.
May be required to retrieve voice mail and follow up with customers.
Other duties may be assigned to accomplish company or department objectives.
Qualifications:
1 - 2 years related experience in customer service
Proficient in English communication written and verbal communication skills
Has a bachelors in any business related degree
Computer Literate
Problem solving skills to ensure resolution and great service.
Excellent interpersonal skills
Positive and enthusiastic attitude with exceptional customer service skills.
Well-developed organizational and communication skills.