Customer Service RepresentativeThe Filipino Mall Corporation

Job Descriptions
Manage large amounts of incoming calls and chats
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Serves customers by providing product and service information; resolving product and service problems to maintain high customer service satisfaction.
Job Qualifications
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent in both written and verbal communication using English and Filipino language.
Ability to multitask, prioritize, and manage time effectively
High school degree
Schedule:
8 hour shift
Supplemental Pay:
13th month salary
Education:
Bachelor's (Preferred)
Experience:
Customer Service Representative: 1 year (Preferred)
Language:
English (Preferred)